Terms of service
Overview
Welcome to Solis Lumine. By accessing our website and purchasing products from us, you agree to these Terms & Conditions. Please read them carefully before using our website or placing an order.
Products
We strive to display our products as accurately as possible. However, colors, textures, and product appearance may vary depending on your device screen settings and display quality. Product descriptions, availability, and pricing may change without notice.
Orders
By placing an order, you make an offer to purchase products from Solis Lumine. We reserve the right to accept or decline any order at our discretion. An order is only considered accepted once a confirmation has been sent.
Pricing & Payment
All prices displayed on our website are shown in the selected currency and may change without notice. Applicable taxes, shipping costs, and fees will be displayed at checkout before completing your purchase.
Shipping & Delivery
We currently ship within Norway and internationally.
Orders are generally processed and delivered within 3–5 business days, unless otherwise stated on the product page.
Delivery times are estimates and may vary depending on:
- Shipping provider
- Destination country
- Customs processing
- Public holidays
- Circumstances outside our control
Solis Lumine is not responsible for delays caused by shipping carriers or customs.
Returns & Refunds
Customers may request a return within 14 days of receiving their order.
To qualify for a return:
- Items must be unworn, unused, and in original condition
- All original tags must remain attached
- Items must be free from stains, makeup, perfume, deodorant marks, odors, or damage
- Items should be returned in the original packaging where possible
Return shipping costs are the responsibility of the customer and will be deducted from the refund amount.
Items that do not meet the above requirements may not qualify for a refund.
Damaged or Incorrect Items
If you receive an incorrect or damaged item, please contact us within 48 hours of delivery and include photos so we can assist you as quickly as possible.
Refund Processing
Once your return has been received and approved, refunds will be issued to the original payment method.
Refund processing typically takes 5–10 business days, depending on your payment provider.
How To Start A Return
To begin a return, please contact:
Please include:
- Your order number
- Full name
- Details regarding your request
Intellectual Property
All content on this website, including logos, branding, text, graphics, images, and designs, belongs to Solis Lumine and may not be copied, reproduced, distributed, or used without written permission.
Privacy
Personal information collected through our website is handled according to our Privacy Policy.
Limitation of Liability
Solis Lumine shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.
Governing Law
These Terms & Conditions shall be governed and interpreted according to the laws of Norway.
Contact Information
Solis Lumine
Email: info@solislumine.com