RETURNS & REFUNDS

SIMPLE AND TRANSPARENT RETURNS

Returns can be requested within 14 days of receiving your order.

  • Items must be unworn, unwashed and in original condition
  • All original tags must remain attached
  • Items must be free from stains, makeup, perfume, deodorant marks or damage
  • Items should be returned in the original packaging when possible

Return shipping costs are the responsibility of the customer and will be deducted from the refund amount.

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery and include photos so we can assist you as quickly as possible.

Once your return has been received and approved, refunds will be issued back to your original payment method. Processing times may vary depending on your payment provider.

To begin a return, please contact us at info@solislumine.com with your order number and details regarding your request.