Privacy policy

Last updated: May 25, 2026

At Solis Lumine, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or contact us.

By using our website and services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect the following information:

Personal information

  • Full name
  • Email address
  • Shipping address
  • Billing address
  • Phone number (if provided)

Payment information

  • Payment details required to complete purchases

Please note that payment information is processed securely through our payment providers and is not stored by Solis Lumine.

Order information

  • Products purchased
  • Order history
  • Delivery details
  • Returns and refunds

Technical information

  • IP address
  • Browser type
  • Device information
  • Website activity and interactions

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Provide customer support
  • Handle returns and refunds
  • Improve our website and shopping experience
  • Send order updates and important notifications
  • Prevent fraud and unauthorized activity
  • Send marketing emails if you have subscribed

Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send promotional emails regarding products, collections, and updates.

You may unsubscribe at any time using the unsubscribe link included in our emails.

Cookies

Our website uses cookies and similar technologies to improve user experience and analyze website performance.

Cookies may help us:

  • Remember preferences
  • Improve website functionality
  • Understand website traffic
  • Personalize your shopping experience

You can disable cookies through your browser settings if preferred.

Sharing Your Information

We only share your information when necessary to operate our business.

Your information may be shared with:

  • Shopify
  • Payment providers
  • Shipping and delivery providers
  • Analytics and marketing services

We do not sell your personal information.

Data Security

We take reasonable measures to protect your information and maintain secure systems. However, no online transmission or storage method can be guaranteed to be completely secure.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Restrict or object to processing
  • Withdraw consent where applicable

To exercise these rights, contact us using the information below.

International Transfers

Because Solis Lumine serves customers both in Norway and internationally, your information may be processed outside your country of residence where necessary to provide our services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

Contact Information

Solis Lumine
Email: info@solislumine.com